Altech ISIS’ converged prepaid & post-paid billing solutions cater for both enterprise and retail customers and enable any connectivity to be billed. The solution suite is complemented with tightly integrated solutions for voucher distribution, billing mediation and broadband session management.
Our customer administration solutions are all centered on Altech ISIS’ core philosophy of maintaining a master profile of a customer as well as a product catalogue. With this methodology, our solutions provide end-to-end administration of the customer relationship, the services on offer as well as the resources responsible for delivering them.
End-to-end customer relationship management requires the ability to map a customer’s services to the resources responsible for delivering them. It also requires the ability to access the relevant resource directly for provisioning and assurance purposes. Altech ISIS resource management tools provide all the inventory management, provisioning, fault correlation and SLA management tools needed for these tasks.
The automation of business processes and the enforcement of business rules is one of Altech ISIS’ core areas of expertise. Our order management, workforce management and incident management tools provide a highly flexible, configurable and comprehensive solution for addressing the complexity of workflow automation. They are all tightly integrated via Altech ISIS’ transaction & messaging bus, a standards-based middleware solution which ensures that our clients’ BSS layers conform to global ‘best practices’ recommended frame works, such as eTOM & NGOSS.
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